I am a customer experience professional with 13 years’ experience in the Financial Services industry. I have experience in leading rebranding projects and have also set-up a customer experience department, transforming experiences at all touch points through customer journey mapping, consumer insights, and process re-engineering.
Bringing together 13 years in customer experience roles to provide expertise and insight for companies and individuals. Previous roles include: FIRST ASSURANCE COMPANY KENYA LIMITED NAIROBI, KENYA Customer experience & Marketing Manager / Assistant Vice President NOV. 2017 – SEP. 2019 BARCLAYS BANK OF KENYA LTD NAIROBI, KENYA Business process re-engineering manager for Retail and Business Banking OCT. 2016– NOV. 2017 Customer experience Manager Prestige Banking segment /Western Kenya Region APRIL 2014– OCT. 2016 Barclaycard Acquiring Relation manager Nairobi south /western Kenya regions JUN. 2007– APRIL 2014