Kwesi Folson

Customer I Operations


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Accra, Ghana

I have almost 20 years of professional experience. I am a customer-centred operations manager with strong retail and agric value chain insights- global and local (Ghana). Core competencies include: Operational efficiencies and including cost and inventory controls, Managing P&L’s, Translating Customer insight and Satisfaction measures into actionable in-store activities which includes new Business leading to better customer advocacy and experience.

Areas of expertise
Customer & Operations Consulting

Professional Highlights: 2/ 2011 to date LEAP Management Consultants & Investment Company, Ghana Owner 7/2009- 12/2010 USAID- (contract work) TIPCE- Ghana Business Plan Developer 08 2008- to 5/2009 Top Self Import and Export (USA based company Export (USA based company) Owner October 2006 to August 2008 Bloom Store Director 3/ 2005-October 2006 Shoppers Food Warehouse., Lanham, MD USA Store Manager 3/ 2003- 3/ 2005 Harris Teeter Retail Company, Northern Virginia Division, USA Co- Manager 5/2002 to 11/2002 Graduate School Internship –Ghana 7/2000 to 7/2001 Price Rite Super market, Wethersfield, CT General Store Manager 5/1998 to 7/2000 Shaw’s Supermarket, Hartford County, CT. USASubsidiary of Simsbury Plc. (UK) Perishable / Non-perishable Manager 1/1997–5/1998 Harris Teeter Supermarket, Charlotte, NC. 28233-3129 Co-Manager /1989–1/1997 Stop & Shop Supermarket Company, Boston, MA.02015 USA, Subsidiary of Ahold, Zandam, Nederland. General Store Manager